SAPI – Troubleshooting

This section deals with issues you may encounter after installation. Please check if your issue is listed, and if so, follow the steps under "How to Fix it".

All voices are wiped after the installation

If this happens, there are two possible reasons:

  1. you didn't run setup.exe with administrator rights
  2. you ran the installation with TTSAbair[...].msi

How to Fix it

For 1.:

  1. double-click on setup.exe
  2. choose the "remove" option
  3. follow the steps outlined by the installer
  4. reinstall with setup.exe as described in the istallation guide

For 2.:

See "I double-clicked on the .msi installer"

I double-clicked on the .msi installer

The unzipped folder contains two files:

The istallation has to be done via setup.exe. If you run the istallation wizard via the MSI file, the SAPI voice will not be installed properly. You also need to have administrator rights to successfully perform the installation.

How to Fix it

  1. double-click on TTSAbair[...].msi
  2. choose the "remove" option
  3. follow the steps outlined by the installer
  4. reinstall with setup.exe as described in the istallation guide

I don't have the old installer anymore

In this case, you can remove old voices by using the Windows utility "Add or remove programs"

  1. press the Windows key
  2. type "Add or remove programs"
  3. click on "Add or remove programs" when it shows up
  4. scroll down to the search field that says "Search this list"
  5. type "TTSAbair"
  6. it will list all "TTSAbair..." installations
  7. select the one you want and uninstall it

I can't see the voices in Balabolka

Balabolka has three tabs:

SAPI 4 | SAPI 5 | Microsoft Speech Platform

You have to select "SAPI 5"